Shipping & Delivery

Digital portrait

Creation time is about 2 weeks long but if it is possible to send it before we will do our best. Please note this excludes that the demand can grow at any time. This is an expected time, not a guaranteed one. Our artists work hard to give you a quality design, don’t forget it! If you have trouble with your delivery please email us at

Other products

Please stick to the shipping timeline we offer at checkout as the final ‘expected’ delivery timeline. This is usually up to 2 weeks for most orders. We sometimes also offer a queue jump option.

All orders generally take 2-5 days to be created and shipped. This can increase slightly during sales periods (for example, right now, November/December, portraits are taking 10-14 days to produce. This is usually 1-2 days in non-sales periods). Transit time vary by country (listed below).

Note: If there is an issue with your order (e.g. new pet photo needed), this understandably will extend your production time.

All orders are shipped without tracking for the moment and you will not receive your tracking number by email (unless it’s available).

NOTE: Expect a delay during the holiday period (Nov/Dec) as our couriers experience a surge in parcels to be delivered.

CA: 3-5 working days
USA, AUS, UK: 5-7 working days
Europe: 5-10 working days
Rest of world: 10-15 working days

Shipping prices are a flat fee:
CA: $11.95
USA: $14.95
Europe, AUS, UK: $14.95
Rest of world: $17.95

Please Note:

• We occasionally offer ‘skip the queue artwork creation’. This shipping option speeds up your artwork creation, as we move your pet photo to the front of the queue for our artists. It does not speed up the courier’s shipping time.

• If your order requires a new photo please understand that this will of course lengthen the production time.

• We allow a maximum of 3 days (72 hours) for customer artwork approval. If we do not hear from you in 72 hours, we will auto-approve and print your order.

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