Due to the customized nature of all of the products we produce at Pawtoonies, we cannot offer returns. Your artwork is designed with care and is entirely personal to you and your pet.
If you are unhappy with your final product then please get in touch with us. Customer satisfaction is one of our passions and we always endeavour to make sure you’re happy with the final masterpiece.
If you received the wrong product, and incorrect size or print, or your product was damaged in transit, we will of course replace it without question. Please let us know within 48 hours of receiving your order in this case.
Please be aware that when we create your artwork, we base our creation on the photos you uploaded with your order. So give enough details for us to understand how your pet looks like.